Privacy Policy

Modern Protocols (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our contact forms, or access client portals.

We are a digital agency based in Toronto, Canada, and we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We collect the following types of personal and technical information:

a. Personal Information

• Name
• Email address
• Phone number
• Company name
• Job title
• Any information you submit through forms, surveys, or uploaded files

b. Technical and Usage Data

• IP address
• Browser type and version
• Device and operating system
• Referring URLs
• Geographic location (approximate, based on IP)
• Pages visited, time spent, clicks, and other interactions
• Cookie and pixel data for marketing and analytics

c. Account Information (for Client Dashboard Access)

If you are granted access to a client dashboard (e.g., via embedded or linked Notion pages), we may collect:

• Login credentials (e.g., email address)
• Access logs and activity within client-only areas

2. How We Use Your Information

We may use your information to:

• Respond to inquiries or service requests
• Provide access to client dashboards or shared documents
• Deliver newsletters or marketing emails
• Analyze website traffic and improve our website
• Run targeted advertising campaigns (e.g., via Google or Meta)
• Schedule and manage meetings or consultations
• Comply with legal or regulatory obligations

3. Use of Third-Party Services

We may share or allow limited access to your data with third parties who help us operate our business, including:

• Google Analytics (site analytics)
• Meta Pixel (advertising and audience tracking)
• Webflow (website and form hosting)
• Typeform and VideoAsk (optional surveys and video forms)
• Google Calendar (meeting scheduling)
• Email marketing/CRM provider (e.g., ActiveCampaign or similar)

These services may collect or process your data under their own privacy policies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content and ads. You may disable cookies via your browser settings, though this may affect site functionality.

5. Consent

By using our website, submitting a form, or accessing our client dashboard, you consent to the collection, use, and disclosure of your information as outlined in this policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Data Security

We implement reasonable safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Access and Correction

You have the right to request access to your personal information, and to correct or update it. To make a request, please contact us using the information below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Contact Us

If you have any questions about this Privacy Policy or your personal information, please contact us HERE.

Modern Protocols
Toronto, Ontario, Canada